Reference

Our Terms, Your Rights — What You Need to Know

These legal terms set out how 786ad operates for eligible accounts in Pakistan, where local law permits access. Before you open an account or fund it via JazzCash, Easypaisa or Raast, take a moment to understand the rules that protect both you and the…

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786ad Our Terms, Your Rights — What You Need to Know
ACCOUNT PROTECTION

Data Handling, Cookies and Account Security

Your account data is stored with encryption in transit and at rest. We collect only what is necessary to verify your identity, process JazzCash, Easypaisa or Raast transactions, and maintain an accurate account record. You can request a copy of your stored data or ask for corrections at any time through the Help Centre.

Data Retention

We keep account and transaction records for the period required under applicable financial and legal obligations. After that period, data is deleted or anonymised according to our retention schedule.

Cookie Policy

Cookies on 786ad are used for session management, fraud detection and performance tracking. You can manage non-essential cookies through the cookie settings link in the site footer.

Account Security

Every login requires OTP verification to your registered mobile number. If you suspect unauthorised access, freeze your account immediately from the security settings tab and contact support.

Requesting Changes

To update personal details, correct a data error or request account closure, submit a signed written request via the Help Centre or support email with your account ID attached.

LEGAL CONTACT PATHS

How to Reach Us on Legal or Policy Matters

If a specific clause is unclear, or you need to request a copy of your data or raise a formal complaint, use the channels below. Include your account ID and a clear description of the legal matter so we can route your query to the right team without delay.

Team online

Email Support

Send your legal query, account reference and any relevant transaction IDs to our support email. Written queries create a clear record and receive a written response.

Live Chat

Use the live chat window in your account for urgent policy questions. Have your account number ready and state clearly that your query is a legal or policy matter.

Account Help Centre

The Help Centre in your account settings contains the current versions of all policies. You can download a copy or submit a formal data-access request directly from there.

Frequently Asked Questions on Legal and Policy

These are the policy and rights questions we hear most from account holders in Pakistan. If your question is not covered here, reach us via live chat or email with your account reference.

Access depends on local law and is available only in eligible regions where local law permits. Check your region's legal position before opening or funding an account.

Submit a data-access request through the Help Centre in your account settings or via our support email. Include your account ID and we will respond in writing within a reasonable timeframe.

Deposits via JazzCash, Easypaisa or Raast are recorded at the time of credit and governed by the transaction terms active on that date. Disputes are handled by reference to that transaction record.

No. Any material change to our terms is communicated to you before it takes effect. Continuing to use your account after notification counts as acceptance of the updated terms.

Submit a written closure request via the Help Centre with your account ID. Any remaining balance will be returned to your verified JazzCash, Easypaisa or Raast wallet after identity checks are complete.

Contact support with your account reference, the relevant transaction ID and a brief description. We resolve disputes by reference to the written terms, not by discretion alone.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.